According to PwC, 50% of borrowers will not use a mortgage lender again (or will discourage others from using that lender) if they have a negative experience. As we all know, that type of user behavior is powerful and can have a dramatic impact on your business. We looked to some world-renowned, customer-service-oriented companies to… Read more »
Not all leads are created equal. Your business health depends on picking the right ones to nurture and eventually convert. It is all too common to hear from loan officers that they spend too much time with paperwork and administrative minutiae, valuable time that would be better spent nurturing the relationships at the heart of… Read more »
It goes without saying that happy borrowers are profitable borrowers. In a tough market, though, customer satisfaction might not always feel like top priority. The value of customer satisfaction is often hard to measure, and many a customer satisfaction initiative has failed because it was built upon a flawed understanding of customer profitability. But lackluster… Read more »
Welcome to The 30-Year Fix, our three-part series on the curious case of the thirty-year fixed-rate mortgage (or TYFRM, for the sake of brevity) in America. In this series, we will cover the history of the TYFRM in America and examine why we are so uniquely reliant on it in the United States. In Part… Read more »
Welcome to The 30-Year Fix, our three-part series on the curious case of the thirty-year fixed-rate mortgage (or TYFRM, for the sake of brevity) in America. In this series, we will cover the history of the TYFRM in America and examine why we are so uniquely reliant on it in the United States. In Part… Read more »
In any complex industry, macro transformation happens slowly. In the mortgage industry, evolution is so subtle that it’s nearly impossible to spot as it occurs, visible only through the 20/20 lens of hindsight. And yet even in hindsight, the 30-year fixed-rate mortgage — and our unwavering loyalty to it — remains largely unchanged over the… Read more »
We all know that mortgage is a team sport and collaboration is the key to success in our industry. So, to further the speed and efficiency with which you collaborate across your teams, we created LoanNotes™. Within every loan, you will have an instant chat and notification screen that gives you a way to communicate… Read more »
It seems every second article you read these days foreshadows our imminent economic demise. This onslaught of recession-focused think pieces seem like an overreaction, but if we learned anything from our recent past, it’s that we’d be foolish to ignore the economic red flags in front of us. Stock markets are skittish, the yield curve… Read more »
The Maxwell team is very pleased to announce our new partnership with Peoples Mortgage Company. The Arizona-based Peoples Mortgage selected Maxwell as their technology partner to streamline the mortgage lending process and provide a relationship-driven digital mortgage experience for the hundreds of loan officers and thousands of borrowers served by Peoples Mortgage in branch offices… Read more »
For Millennials, cash flow is not necessarily a problem, but saving can be a different story. The expenses for a young professional are well-documented: student loan debt, car loan, a nice apartment. Why would a millennial want to move out of their apartment which could sell for $350k on the market to a $200k house… Read more »