Introducing Clear to Close, Your New Favorite Mortgage Podcast!

mortgage podcast

As the content manager here at Maxwell, I’m always eager to find new ways to captivate your attention and challenge you to think about things differently. Though I’m a writer by trade and a visual learner to boot, my 30-minute daily walking commute has fostered my obsession with podcasts because the format challenges my brain… Read more »

Announcing Maxwell’s New Integration with Fannie Mae® Desktop Underwriter

 Maxwell is proud to announce our new partnership and integration with Fannie Mae® including the availability of Desktop Underwriter (DU) approvals within the platform. Without leaving Maxwell, lending teams can receive DU results in seconds and, leveraging Maxwell’s FlexLetter tool, issue a pre-approval letter. This new release further simplifies a lending team’s day by reducing… Read more »

4 Companies to Inspire Your Customer Experience Improvements

customer experience

According to PwC, 50% of borrowers will not use a mortgage lender again (or will discourage others from using that lender) if they have a negative experience. As we all know, that type of user behavior is powerful and can have a dramatic impact on your business. We looked to some world-renowned, customer-service-oriented companies to… Read more »

7 Ways to Improve Your Borrower Experience for Profitable Growth & Competitive Differentiation

improve your borrower experience

It goes without saying that happy borrowers are profitable borrowers. In a tough market, though, customer satisfaction might not always feel like top priority. The value of customer satisfaction is often hard to measure, and many a customer satisfaction initiative has failed because it was built upon a flawed understanding of customer profitability.  But lackluster… Read more »