Customer Story
myCUmortgage Simplifies Mortgage Lending
Across 180+ Credit Unions with Maxwell POS
Supporting over 180 credit unions with diverse needs requires a flexible, reliable mortgage platform. With the Maxwell Point of Sale, one of the largest CUSOs, myCUmortgage, has simplified application workflows, reduced technical issues, and delivered a seamless member borrower experience across its broad credit union network.
“Our business model is complex, and we needed a technology partner that could adapt to our needs. After looking at the field, it was clear that Maxwell was the only solution that delivered the flexibility, reliability, and support we were looking for.”
—Jennifer Qualls, Project Manager, myCUmortgage
Credit unions
Active Lender Users
Monthly Applications
Average NPS Score
Challenge:
Supporting 180+ Credit Unions with one platform
As a mortgage Credit Union Service Organization (CUSO), myCUmortgage supports credit unions with varying service levels, workflows, and borrower needs. Their previous point of sale platform lacked mobile responsiveness and struggled to accommodate the complexities of serving multiple credit unions.
The team needed a modern, flexible solution that could support different application experiences while maintaining consistency and reliability across its network.
After evaluating five providers, myCUmortgage chose Maxwell for its intuitive design, low code/no code configuration capabilities, and the ability for Maxwell’s architecture to support its unique operating model.
myCUmortgage
myCUmortgage is one of the largest mortgage CUSO and a wholly owned subsidiary of Wright-Patt Credit Union, helping credit unions deliver competitive mortgage solutions and exceptional member experiences.
Industry: Credit Union Services Organization (CUSO)
Credit Union Partners : 180+
Loan Origination System (LOS):
MeridianLink
Business Challenge: Increase completed mortgage applications while delivering a modern, branded borrower experience
As a mortgage Credit Union Service Organization (CUSO), myCUmortgage supports credit unions with varying service levels, workflows, and borrower needs.
Their previous point of sale platform lacked mobile responsiveness and struggled to accommodate the complexities of serving multiple credit unions.
The team needed a modern, flexible solution that could support different application experiences while maintaining consistency and reliability across its network.
After evaluating five providers, myCUmortgage chose Maxwell for its intuitive design, low code/no code configuration capabilities, and the ability for Maxwell’s architecture to support its unique operating model.
FLEXIBILITY AT SCALE
Flexible workflows, consistent member experiences
With Maxwell, myCUmortgage implemented multiple customized workflows to accommodate hundreds of different credit union preferences within a single platform.
Each credit union maintains its brand identity through personalized sites, while dedicated loan officer application links help ensure incoming applications reach the right person.
The modern, mobile-friendly interface also makes it easier for members to complete applications from any device.
Beyond improving the borrower experience, Maxwell Point of Sale has become a valuable tool for myCUmortgage to showcase its technology capabilities to prospective credit union partners. By demonstrating a modern, intuitive application experience, myCUmortgage can highlight the value it brings to credit unions and their members.
OPERATIONAL IMPACT
Fewer technical issues, greater operational confidence
For myCUmortgage, one of the biggest improvements with Maxwell Point of Sale has been the reduction in day-to-day technical troubleshooting.
Previously, POS-related issues required frequent support tickets and follow-up from loan officers and internal teams. With Maxwell, those requests have become far less frequent. Software updates have been reliable, and when issues do arise, Maxwell’s support team responds quickly, minimizing disruptions and freeing myCUmortgage’s team to focus on supporting its credit union partners.
Just as importantly, Maxwell Point of Sale integrates with myCUmortgage’s loan origination system, MeridianLink, allowing application data and documents to transfer reliably between platforms. This has given the team greater confidence that applications are reaching the LOS without missing information or manual intervention to resolve transfer issues.
Beyond improving the borrower experience, Maxwell Point of Sale has become a
valuable tool for myCUmortgage to showcase its technology capabilities to
prospective credit union partners. By demonstrating a modern, intuitive application
experience, myCUmortgage can highlight the value it brings to credit unions and
their members
“With Maxwell, we have complete confidence that our applications and data are moving seamlessly through the process. That reliability has made a tremendous difference for our team.”
—Jennifer Qualls, Project Manager, myCUmortgage
Outcome
A better experience at scale
Following a phased rollout, myCUmortgage has seen strong adoption across its credit union network. Loan officers who previously bypassed the POS to enter applications directly into the LOS now consistently use Maxwell POS as their starting point.
With 270 active lender users, more than 1,200 monthly applications, myCUmortgage has demonstrated strong platform adoption. Its average NPS score of 64.5 further reflects the positive experience with Maxwell and its customer support team.
Combined with fewer technical issues, reliable data transfer, and responsive customer support, Maxwell has helped myCUmortgage simplify day-to-day operations while delivering a better experience for loan officers and borrowers.
For a CUSO serving over 180 credit unions, the impact is clear: a flexible, dependable platform that makes complex mortgage operations easier to manage and supports a modern lending experience across its network.
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