The mortgage industry has been historically behind the ball when it comes to both meeting customer expectations and embracing rapid change, particularly when it comes to technology. As borrower needs… Read more »
Category: Borrower Satisfaction
COVID has, obviously, shaken up the mortgage market in ways we couldn’t anticipate, and while we can’t predict the future, it’s a safe assumption to make that millennials will continue… Read more »
Here at Maxwell, we try to be pretty hands-off on our blog and in our content when it comes to talking about our product. That’s because we want our content… Read more »
According to PwC, 50% of borrowers will not use a mortgage lender again (or will discourage others from using that lender) if they have a negative experience. As we all… Read more »
Not all leads are created equal. Your business health depends on picking the right ones to nurture and eventually convert. It is all too common to hear from loan officers… Read more »
It goes without saying that happy borrowers are profitable borrowers. In a tough market, though, customer satisfaction might not always feel like top priority. The value of customer satisfaction is… Read more »
Principle-first thinking means formulating strategies and taking action based on a set of agreed principles. Let’s review the top communication tips for mortgage lenders that enable effective loan communication. Every… Read more »
A solid customer experience is built upon a foundation of education, transparency, and communication. Borrowers want to feel like their loan officer is always two steps ahead in terms of… Read more »
It’s official: millennials have now surpassed baby boomers in terms of population numbers. With the older subset of this massive demographic now reaching early-to-mid 30’s, it’s therefore unsurprising that millennials… Read more »