Raise borrower satisfaction by 25%.
Sharpen your competitive edge with a best-in-class modern borrower experience.
A delightful borrower experience from application to close
The expectations of mortgage applicants are rapidly evolving. Give your borrowers an experience that exceeds their expectations and sets your service apart. With Maxwell, borrowers have one elegant, centralized hub where they can securely collaborate with your lending teams to complete conditions and keep their loan moving. From laptop to smartphone to tablet, borrowers can work through their tasks anytime, anywhere.
Intuitive design for an intuitive workflow
Maxwell was founded on the principle that the user experience is one of the most impactful ways to reduce confusion and eliminate anxiety — two of the most common borrower emotions during the mortgage process. Maxwell was crafted by experts from the Stanford Institute of Design, with behavioral theory and design-thinking infused into every facet of our software. Fueled by thousands of hours of research, our product design team works to further simplify and humanize the mortgage experience with every release to simplify. And best of all, with your brand front-and-center, you get to take all the credit.
Stop chasing borrower documents
Maxwell’s FileFetch™ allows borrowers in Maxwell to import documents from more than 1,500 financial institutions to pull documents like mortgage statements, tax returns, paystubs, bank statements, and more directly from the source. Borrowers simply log in to their chosen institution to securely and automatically port over all relevant documents in PDF format.
It never hurts to task
Maxwell’s optional SmartTasks™ feature leverages machine learning to instantly pre-condition each loan based on the borrower’s unique application, accelerating the initial needs list to minutes, not days. From the initial conditions list through the loan lifecycle, borrowers work in a consistent digital workspace with the lending team, driven by due dates and notifications that keep the loan moving forward.
Automated notifications and reminders
Minimize the time your loan officers spend on trivial administrative tasks. With Maxwell, borrowers are gently reminded of upcoming due dates via automated email and text reminders, as Maxwell nudges them to complete tasks to keep the loan process moving.
See how one of our customers watched their borrower satisfaction (NPS), skyrocket 25% within just two months of launch